1. Max Energy
Welcome to our online store Max Energy.
Before browsing our online store and making your purchases, please read the following terms of use, which concern the display, presentation, sale, sale, transport, delivery and any return of products displayed on this website as well as the protection of your personal data. Your browsing as well as making any transaction or communication with our company means the unconditional acceptance of these terms of use by you. In case of disagreement or reservation about part or all of these terms, you can send your e-mail to info@max-energy.gr.
Max Energy, reserves the right to modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member (in total or separately): a) part or all of the present terms of use, b) part or all of the products-contents of Max Energy and c) part or all of the external appearance (interface), structure or composition (configuration) of the website and its technical specifications. The company also reserves the right at any time, without justification and without prior notice to the user/consumer/visitor/member of Max Energy to cancel, suspend or terminate the operation of Max Energy. The user/consumer/member of Max Energy acknowledges and unconditionally accepts all of the above by only navigating and/or using the services of Max Energy.
2. SERVICES
Max Energy promotes and markets heating and air conditioning equipment. Max Energy reserves the right to freely select the products it displays and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it may freely select and modify, renew and/or withdraw without prior notice.
3. ORDERS
Max Energy works with a multitude of partners to bring you a very wide range of products. Therefore, although we take every possible measure to ensure the availability of our products as displayed on Max Energy, it is possible that a product displayed may not be available or may not be available within the stated delivery time for reasons beyond our control. For this reason and in order to keep you fully informed and to protect you as much as possible from unforeseen circumstances, orders are completed as follows:
a) PRODUCT ORDER REQUEST - You can browse our online store, freely select the products of your choice and send your order request according to the applicable methods and ways as they appear on our website.
b) PROCESSING OF ORDER REQUEST - During the processing of your request, the availability of all the products included in your order request is checked. In the event that there is not available any of the items you have placed in the order and / or that a product will be available after the delivery time indicated in our online store, we will contact you at the telephone numbers you have indicated, in order to agree on any modification, correction, cancellation of your order request. If it is not possible to contact you in this way, we will send you an e-mail to the e-mail address you have provided in order for you to contact us. In the event that neither of these two communications is not possible (for whatever reason) within 10 days of sending your order request, your request will be automatically cancelled and you will need to resend a new request to us. In any case, after contacting you, a confirmation of your (new) order with all the (new) details contained therein will be sent to the email address you have provided to us. The dispatch of the products will then be carried out according to the delivery schedule of our partner courier company.
4. PAYMENT METHODS
In order to provide you with a better and better service, we offer a choice of payment method for the products you are interested in buying, which, as explained below, is linked, among other things, to the time of processing your order request and/or the time of delivery of the product to you. Once you have decided which payment procedure suits you, you select the corresponding payment method in the appropriate section of the form of your order request and enter your necessary details if required. The collection and processing of and payment details you send us fall under the strict policy of protection of your personal data maintained by Max Energy and are collected and processed with full security and diligence and only after your consent provided by sending your order request. In particular for credit card payments, all necessary security measures are taken in cooperation and with partner financial institutions to ensure maximum protection in your electronic transactions and secure your payments.
The payment methods are specifically the following:
a) COD - Upon receipt of the product from the carrier of our choice, the corresponding price must be paid. This way is only valid for domestic shipments.
5. SHIPPING COSTS - DELIVERY OF PRODUCTS
a) With the confirmation of your order you will be informed about the delivery time of your products depending on the area you have chosen to send you the products. b) In any case, your order will be sent to you by our appropriate partner or by a cooperating carrier during working hours and days (Monday - Friday, 09:00-19:00). Our company and its partners take all necessary measures for the timely delivery to you of the products you have ordered based on the above schedule. However, it is not responsible for any delays due to force majeure or events beyond its control. Indicatively, it is not responsible for causes of delayed delivery due to delays at customs, intermediate loading/unloading areas, transport strikes or other types of strikes affecting the delivery of products to our company's warehouses by our suppliers, etc. In the event of any delays, our company will make every effort to contact you at the details you have provided in order to inform you and to agree with you on the new delivery or the delivery of another product. Although we have taken every care to inform you in relation to any unavailability of a product, it is nevertheless possible that there may be an unexpected shortage or unavailability of the product from our suppliers (and after your order has been confirmed). In this case, our company will again make every effort to contact you at the details you have provided in order to inform you and to agree with you on the new delivery or the delivery of another product or the cancellation of the order at no cost to both parties and the interest-free refund of any money paid within a reasonable period of time. c) The applicable shipping costs are clearly described on our website.
6. RETURN OF PRODUCT
7. ORDER CANCELLATION
It is possible to cancel your order in the following cases: a) Before shipping/receiving the product - Cancellation is possible by sending an e-mail to info@max-energy.gr or by calling (+30) 25410 23600 and 693 899 9544 b) After receiving the product - You can exercise your right of return within 14 working days.
8. USE/FUNCTION & WEBSITE CONTENT
a) Use/Operation of Max Energy - It must be understood that both the company and the consumer must be committed to the proper and fair use and operation of the website. The user/consumer/visitor/member of Max Energy acknowledges and accepts that in order to use some of Max Energy's services, it may be necessary to download certain upgraded computer programs to his/her computer. The company takes all necessary measures to ensure the continuous and uninterrupted operation of Max Energy, but reserves the exclusive right, and the consumer accepts this, to permanently or temporarily interrupt its operation, with or without notice to its users/members/consumers/visitors. In any case, the user / consumer / visitor / member undertakes and accepts that they will not use Max Energy to send, publish, send by e-mail or transmit by other means any content is illegal, harmful, threatening, offensive, annoying, is not authorized to be transmitted in accordance with law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way, and any Content is used to collect or store personal data, or is used for the purpose of collecting or storing personal data, or is used for any other purpose. b) Max Energy Content - The company takes every possible care for the correct publication - display of information regarding the products it promotes through Max Energy. However, our company is not responsible for possible errors in the operation of the online department store in the information displayed and displayed (such as but not limited to the indicated price, availability, photo, type, etc.) that may be due to technological failures-errors, typographical and / or "human" errors and / or incorrect information from suppliers, even if negligently. If you find an error before and/or after completing your order, we invite you to send an e-mail to info@max-energy.gr and/or contact us at 25410 23600 and 693 899 9544. In any case, however, if you find an error, we invite you not to proceed with sending an order request before notifying our company of the clarification of the specific issue. The retail prices of the products are mostly set by the suppliers. Nevertheless, our company follows a free pricing policy based on its commercial strategy, always within the framework of the prescribed legislation, especially the provisions on the protection of competition (fair and unfair). Therefore, it is possible to find a difference in the prices of the products sold at Max Energy from other similar products sold at other points of sale, given that our company from time to time carries out product offers or other promotional actions whenever it deems necessary. Also, the company reserves the right, and the user/consumer/visitor/member of Max Energy accepts it, to modify the listed prices and change and/or withdraw the offers at any time with or without prior notice.
9. COPYRIGHT
The entire content of Max Energy (except for those elements belonging to third parties, e.g. copyright of third parties, partners, agencies, etc.), i.e. indicative and not limited to the texts, photographs, drawings, commercial and financial data, the programs, all kinds of files, marks/logos, the format (layout) etc. are the subject of intellectual property of the company and are protected by the relevant provisions of the Greek Law, the European and the applicable international conventions on intellectual property. Under no circumstances should their appearance and display be perceived as a transfer and/or assignment of a license and/or right to use them. Based on the above, therefore, total or partial copying, distribution, transfer, processing, storage, reproduction, republishing, modification and any related action on the above data is expressly prohibited, without the express prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual/industrial property rights of the company, which reserves the right to claim any positive and consequential damage caused to it in accordance with the provisions of current legislation. The user/consumer/visitor/member of Max Energy accepts and acknowledges that the company has the possibility of commercial exploitation (either by itself or by third parties) of all the data displayed as well as the modification of these data at any time it wishes with or without prior notice to users / consumers / visitors / members of Max Energy.
10. PERSONAL DATA
a) Correct entry of personal information - Because your personal information and contact information that you provide to Max Energy is extremely important to the execution of your online transaction with us, as, as you know, it is, among other things, the only way we communicate with each other for the performance of its obligations towards you as well as orders, you must be sure that the information you have given us is absolutely correct. Our company takes every possible care to receive your correct information from you and for this reason, we ask you at the end of filling in your information to recheck this information and then send it to us together with your express consent. Therefore, our company bears no responsibility in the event that any of its contractual or legal obligations are not fulfilled correctly and/or on time due to you sending incorrect personal information. In particular, any notification that will be sent to the email address you have given us (e.g. for the lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information you have provided. The same applies to the contact and shipping address of the products as well as the contact telephone numbers. In any case, you are required to update your information every time there is a change in it.
b) Registered users - In order to serve you better and to facilitate your future purchases, you should register as a Max Energy user when you first send an order request to our company. The information you fill in the special form at Max Energy remains in our company's system. Therefore, when you first send a visit order request, you are asked to open an account with us and create a user profile (Name, phone, e-mail), using your own unique security codes (username & password). In this way you create your own unique page - registered user page - where your purchase history is recorded, you can track the status of any new order request, the status of the shipment of the product you have ordered , etc. During your registration as a registered user, the company may and you as a registered user accept the installation of a session cookies system exclusively and solely for the purpose of identifying you and your transactions to create your history as a customer that appears on your personal page and it is only visible to you. The above session cookies have the exclusive purpose of serving the better management of your profile and your transactions so that you are not obliged to declare your details from the beginning every time you visit Max Energy. Session cookies are deleted as soon as you are deleted as a registered user.
c) Personal data protection policy- The issue of protecting your personal data is for our company a very serious issue that is treated as a top priority. Your personal data is collected by our company exclusively and only in the context of carrying out transactions with Max Energy and our communication with you for the completion of your orders, your invoicing, the facilitation of deliveries, the general execution of your orders , servicing your requests as well as sending informative messages in relation to our products and services. All your personal information collected through Max Energy's special electronic form is absolutely necessary for the performance of the above services on our part and is subject to your full and unconditional consent/consent which is provided upon sending of your personal data to us. It goes without saying that you are able to access your data at any time, as well as request the immediate deletion of your data, as well as your deletion as a registered user. You are also entitled to exercise all your rights from articles 11-13 of Law 2472/1997 at any time. In any case, your data is kept by our company only for as long as you are a registered user of Max Energy and/or for as long as your transactions with us are carried out and are deleted as soon as you are deleted as a user and/or the transaction with you is completed. Also, during your visit to Max Energy, session cookies may be installed on your PC in order to be able to record the items you place in your shopping cart, even before you register as a registered user in order to send the your order request. Your personal data is not disclosed to any third party and is managed exclusively by Max Energy. The only exceptions are: 1) data related to the execution and settlement of electronic credit card payments carried out by our trusted partners – financial institutions that follow all appropriate security procedures to safeguard your information and 2) data that is absolutely necessary for the execution of your order (transportation, storage, etc.) by the companies cooperating with us. However, all of your data are protected and managed in accordance with the terms and rules of Greek legislation and in particular Law 2472/1997, and our company strictly follows all the rules established by the relevant legislative framework. In the context of the above legislation, the information kept by our company may be disclosed to third parties, the competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions provided for in the respective regulatory framework. Also, all of your data, information and transactions are governed by the principles of privacy of communications (electronic and non-electronic) and commercial transactions and all appropriate measures are taken to protect and ensure their privacy during transmission and/or and execution of transactions. The user/consumer/visitor/member of Max Energy should also protect the confidentiality of his data and not disclose it to third parties (even through his negligence) nor allow the use of his data by third parties. It is also recommended to change the user code (password) at regular intervals. The company reserves the right for any possible damage caused by a culpable violation of the above obligations of the user/consumer/visitor/member of Max Energy. Finally, in order to complete the order process, you accept the sending of automated or personalized electronic messages both directly to your PC and personally to the electronic address you have notified us as well as any telephone communication on the telephones you have notified us.
11. ADVERTISING AND INFORMATIONAL MESSAGES
The user/visitor of this website has the possibility, if he wishes, to request information about new products available from Max Energy.